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BOOKING INFORMATION

To receive details of current and upcoming session availability please use the availability checker. Session requests are handled on a first come first served basis and you will be contacted with availability based on your request. Full payment is required to confirm the booking. We are unable to hold session program times beyond 24hrs without full payment.


DO COACHING PROGRAMS EXPIRE?

All programs expire 6 months from date of purchase.

CAN I GIFT A PROGRAM TO A FRIEND OR FAMILY MEMBER?

Yes.  Please request a Gift Certificate upon placing your booking. 


IS COACHING LIKE THERAPY?

No. This is not  a substitute for counseling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals.  It is your exclusive responsibility to seek such independent professional guidance if needed. If you are currently under the care of a mental health professional, it is recommended that you promptly inform the mental health care provider of your intention to participate in the session. 


IS EVERYTHING CONFIDENTIAL?

All direct communication with Sam Smith is bound by client confidentiality.   What happens in a session stays in a session, unless agreed by each party or regarded as a serious risk to either parties safety.


DO I NEED TO BE ON TIME FOR MY PROGRAM?

Yes. Your program ‘session’ will commence on time whether it is in person or by Skype.  If you are late to your program session we cannot guarantee that we will be able to extend your session time beyond your scheduled time.

WHAT IF I CHANGE MY MIND?

If you change your mind you have 24 hours from time of purchasing the  session  to request a full refund.  After that time scheduling will be allocated and we are unfortunately unable to offer a refund.

WHAT ARE SUSSED CO. POLICIES?

You can read all of our policies below.  Prior to commencing their program all clients are required to read and agree to the Terms of Service | Privacy Policy | Refund Policy

I STILL HAVE A QUESTION!

Email  hello@Sussedco.com and we will happily answer any further questions.